Sun BlackBerry Plan 1799 FAQs

  1. What is BlackBerry Z10?
    • BlackBerry Z10 is the first BlackBerry handheld powered by the new BlackBerry 10 Operating System. Unlike the older BlackBerry handhelds, all data traffic will pass through the SUN APN (minternet for 2G; and fbband for 3G) and not in the BlackBerry APN.

      Once the user has mobile Internet connection (GPRS is turned ON in ICMS and Data Service is switched ON in the phone setting), all data activities will be available and  specific BlackBerry Data Plans (BBM, Social Plan 299, Full BIS 350, Full BIS with MI 599) is no longer required.

  2. How is Sun’s BlackBerry Z10 Offer better ?
    • Sun Plan 1799 comes with Four (4) UNLIMITED services, 250 FREE SMS to other networks and 60 IDD minutes which will allow you to stay close to all those who truly matter, whether based here in the country or abroad. 
      • With Unlimited Sun Calls and Local landline calls, Sun is giving you the power of voice. No need to make rushed calls since both voice services included in the plan are UNLIMITED. You can take your sweet time discussing anything under the Sun with your loved ones or business contacts.
      • With Unlimited Sun Texts, Unlimited BBM powered by the Unlimited mobile Internet, and 250 SMS to other networks , you can send short messages to all networks here in the Philippines and even your international contacts (specifically through BBM).   
      • With Unlimited mobile Internet and 60 IDD minutes, making voice calls and sending messages to International contacts are now so easy and affordable.

  3. How is Sun’s BlackBerry Z10 Offer better?
    • Sun Plan 1799 comes with Four (4) UNLIMITED services, 250 FREE SMS to other networks and 60 IDD minutes which will allow you to stay close to all those who truly matter, whether based here in the country or abroad. 

  4. What are the key features of BlackBerry Z10?
    • BlackBerry Balance
      • Segregate business-related apps and data on BlackBerry 10 handsets from users’ personal material.
    • BlackBerry Hub
      • Messages generated by e-mail, Twitter, Facebook, instant messaging and LinkedIn accounts are automatically consolidated into a single inbox.
    • Intelligent Keyboard
      • Easy typing with the keyboard that learns how you write.
    • Time-shift Camera
      • Takes multiple pictures in one click, allowing users to create the perfect image by selecting the best shot.
    • BBM Video with Screen Share
      • Users can share their phone screen live

  5. Should I apply online and get approved for a Plan 1799 subscription, when can I claim the BlackBerry Z10 Handheld?
    • Approved online applicants may start claiming their BlackBerry Z10 handheld starting March 19, 2013 in their preferred Sun Shops.

  6. Is the Plan 1799 with the BlackBerry Z10 Handheld available for new and loyalty subscription? 
    • Yes. BlackBerry Z10 at Plan 1799 may be availed as a new and loyalty subscription.

 

Other Sun BlackBerry Plans FAQs

  1. What is Push Mail/Push Technology?
    • Push Technology lets you receive all your online account notifications in real time, be it for your email or for your social networking accounts like Facebook. It proactively feeds you with new content from your online accounts, even without you manually logging-in. Hence, everything is “pushed” to your device. It’s as simple and as convenient as receiving an SMS.

  2. What is BlackBerry Messenger?
    • BlackBerry Messenger is an Instant Messaging Client that connects all BlackBerry Devices, regardless of their network carrier and the country in which they are used, as long as they are subscribed to the BlackBerry Internet Service.

  3. What are the unique things that I can do with BlackBerry Messenger?
    • Send and receive messages in seconds with unlimited characters and emoticons
    • Add contacts by swapping PINs or scanning barcodes
    • Create personal groups of friends, family or coworkers with BlackBerry Groups
    • Get real-time confirmations when messages are delivered and read
    • Share calendar entries and locations
    • Swap pictures, videos, voice notes and more—send files up to 6 MB
    • Show what music you're listening to on your BlackBerry smartphone
    • Update your BBM Profile Picture as much as you want

  4. How do I register my BlackBerry Internet Service?
    • On your BlackBerry handheld device, go to the: (OS 5) Options > Advanced Options > Host Routing Table > Register Now; (OS 7) Options > Device> Advanced System Settings > Host Routing Table > Register Now
    • After successful registration, you should be able to receive a message indicating that the device is already registered in the network. Likewise, the signal icon in the home screen of your BlackBerry handheld should indicate either EDGE or the BlackBerry icon.

  5. I already performed the handheld registration with the network but there’s no EDGE or BlackBerry signal icon that appeared in my home screen?
    • Ensure that the Data services is turned on: (OS5) Options> Mobile Network > Data Services: ON; (OS7) Options> Networks and Connections> Mobile Network > Data Services: ON
    • Perform a battery pull.
    • Call the hotline or visit the Sun Shop and inquire if the service is successfully activated on your account.

  6. How do I perform the battery pull?
    • To perform a battery pull, complete the following steps:
      • Make sure the BlackBerry Handheld is switched on and then remove the back cover and the battery.
      • Leave the device turned-off without the battery for at least 30 seconds.
      • After which, put the battery back and wait for the BlackBerry smartphone to turn on.
      • Let your BlackBerry boot up and check to see if the issue has been fixed.

  7. Aside from resolving blackberry signal connectivity issue, what are the other issues that can be resolved by performing the battery pull?
    • The Battery pull is often the easiest and the only cure needed for several common issues with your BlackBerry. Pulling the battery can solve issues with applications, themes and dates, frozen screen, no network Signal, synchronization issues, unable to send and receive email.
    • Pulling the battery does not harm your device.

  8. My BlackBerry handheld has no power, what can I do to diagnose the problem?
    • Visually inspect the BlackBerry smartphone for indications of physical damage. If there is, you may visit the Sun Shop to get assisted on the repair of your device.
    • Insert a different fully-charged battery into the BlackBerry smartphone and allow it to boot up to the Home screen. If the device turned-on, the issue lies with the original battery. Simply replace the BlackBerry battery to continue to use the handheld.
    • Connect the BlackBerry smartphone to a computer using a USB charging cable, then a Blackberry charger. If the BlackBerry smartphone did not charge for both scenarios, it’s possible that your battery is not functioning anymore. Simply replace the BlackBerry battery to continue to use the handheld.

  9. How do I sync my E-mail to my BlackBerry Handheld?
    • If you applied for a BlackBerry Plan or a BlackBerry Data Add-on Plan, register your handset on http://suncellularph.blackberry.com and follow the onscreen instructions.

  10. How do I find my PIN or IMEI number?
    • You can find your PIN and IMEI number on your handset by going to: (OS 5) Options>Status; (OS 7) Options> Device > Device and Status Information.
    • On the Box your BlackBerry handheld device came in
    • Turn off your Device and remove the battery, The numbers are located on a sticker where the battery was placed

  11. How do I download BlackBerry® Applications?
    • Basic applications for Instant Messaging and Social Networking may be downloaded and installed over-the-air, via BlackBerry App World. Aside from these, the BlackBerry App World also features other types of applications that suit your mobile needs and lifestyle.

  12. How do I sync my BlackBerry® Smartphone to my computer?
    • Install the BlackBerry Desktop Software from the disk that came with your handset or download it from http://na.blackberry.com/eng/services/desktop/. Run the Software and follow the instructions.

  13. Do I need to change my number or get a new SIM card?
    • No, the BlackBerry Service may be activated using any SIM, just as long as the corresponding account has enough credits to avail of the BlackBerry Service.  

  14. Can I use the BlackBerry Service on a non-BlackBerry Device?
    • No, the BlackBerry Service is designed to run only via BlackBerry handsets and device variants employing the BlackBerry OS.

  15. What are the available BlackBerry Plans and BlackBerry Handheld Bundles from Sun?

    16. BlackBerry Plans

    Monthly Service Fee

    		 Holding Period Service Inclusions Mobile Internet Bill Cap

    BlackBerry Social Plan 600

    		 P600

    30 months

    FREE BlackBerry Curve 9220
    Unlimited Sun Calls & Texts,
    Unlimited BlackBerry Social Service
    (includes RIM-made social apps, BBM, BlackBerry browsing) with Anti-bill Shock feature

    P450

    BlackBerry  Data Plan 600

    		P600

    30 months

    FREE Blackberry Curve 9220
    200 Sun Texts Unlimited BlackBerry Service (includes RIM-made social apps, BBM, BlackBerry browsing and Pushmail) & Unlimited Mobile Internet

     

    N/A

    BlackBerry Plan 999

    		P999

    30 months

    FREE BlackBerry Curve 9320
    Unlimited Sun Calls & Texts, Unlimited BlackBerry Service (includes RIM-made social apps, BBM, BlackBerry browsing and Pushmail) & Unlimited Mobile Internet

     

    N/A

  16. Do you offer BlackBerry Service for Sun Prepaid subscribers?
    • Yes, Sun BlackBerry Pay-Per-Use service is available for Sun Prepaid subscribers in two variants. For only P50/day, the 1-Day BlackBerry Pay-Per-use service allows you to use UNLIMITED Blackberry and mobile Internet service for 24 hours. To subscribe, just text BB1DAY to 386. If you need more than a day, then you may opt for the 7-Day BlackBerry Pay-Per-Use service at P250/week. To subscribe, just text BB7DAY to 386.

  17. I already own a BlackBerry Handheld and am a current Sun Postpaid subscriber. What are the available Blackberry services that I can choose from to power my BlackBerry handheld and how do I apply for it?
    • You may subscribe to any of Sun Cellular’s BlackBerry Add-on Plans or Pay-Per-use service. To apply for the add-on plans, visit the nearest branch of The Sun Shop. To enroll to BlackBerry Pay-Per-Use service, simply text the KEYWORD of your selected variant to 386.

    Note: Subscription to BlackBerry-Pay-Per Use will not auto-renew after the validity period. You may re-enroll by texting the keyword to 386.

    BlackBerry Services

    Fee

    		 Holding Period Inclusions Mobile Internet Bill Cap

    BlackBerry Add-on Plan 299 with Anti-bill Shock

    		 P299/month

    6 months

    Unlimited BlackBerry Social Service
    (includes RIM-made social apps, BBM, BlackBerry browsing)

    Wwith Anti-bill Shock feature

    P450

    BlackBerry Add-on Plan 350 with Anti-bill Shock

    		P350/month

    6 months

    Unlimited BlackBerry Service
    (includes RIM-made social apps, BBM, BlackBerry browsing and Pushmail)

    With Anti-bill Shock feature

    P399

    BlackBerry Add-on Plan 649

    		P649/month

    6 months

    Unlimited BlackBerry Service & Unlimited Mobile Internet

    N/A

    1-Day BlackBerry Pay-Per-Use Service

    (Keyword: BB1DAY)

    		 P50/day N/A Unlimited BlackBerry Service & Unlimited Mobile Internet N/A

    7-Day Blackberry Pay-Per- Use Service

    (Keyword: BB7DAY)

    		 P250/week N/A Unlimited BlackBerry Service & Unlimited Mobile Internet N/A

    30-Day BlackBerry Pay-Per-Use Service

    (Keyword: BB30DAY)

    P649/30 days

    		 N/A Unlimited BlackBerry Service & Unlimited Mobile Internet N/A

  18. What is the Anti-bill Shock feature?
    • The Anti-bill Shock is a charging feature that guarantees a maximum amount or a “bill cap” for mobile internet. Usages outside the coverage of the BlackBerry APN such as video steaming, internet radio, as well as access to non-RIM produced BlackBerry Applications will be charged under the standard browsing rate of P10/30 minutes. But once the mobile internet bill cap is reached, usage becomes unlimited.

  19. Under what instances do I get connected via mobile Internet instead of the BlackBerry Internet Service?
    • Downloading and using third-party browsers (e.g. Bolt) on your BlackBerry Handheld
    • Streaming of videos and listening to internet radio

      Note: Some non-RIM-made BlackBerry Apps automatically connect using the Sun APN.

  20. Are all BlackBerry phones able to use the Sun BlackBerry services?
    • No, handsets that may have been illegally sourced or blocked/suspended by RIM will not be able to subscribe to the service. For handhelds not acquired from Sun, it is best to try first the BlackBerry Pay-Per-Use Service before subscribing to any of the month-long BlackBerry Plan variants.