1. What is Push Mail / Push Technology?
    • Push Technology makes it possible for you to receive all your notifications, be it your E-mail or Facebook, in real time. No need to log on to your online accounts every time you want to check for new content, everything is “Pushed” to your device. It’s as simple and convenient as receiving an SMS
    • Push mail is made possible by the special agreement that BlackBerry has with Yahoo, Gmail, and Hotmail. This is how BlackBerry is updated when a new mail has arrived in the mail server and it has to ‘push’ the mail to your registered devices.
  2. What is BlackBerry Messenger?
    • BlackBerry Messenger is an Instant Messaging Client that connects all BlackBerry Devices regardless of what network they use or what country the device is in as long as they are subscribed to the BlackBerry Internet Service
  3. How do I register my BlackBerry Internet Service?
    • On your BlackBerry handheld device, go to the Options > Advanced Options > Host Routing Table > Register Now
    • After successful registration, you should be able to receive an SMS indicating that the device is already registered in the network. Likewise, the signal icon in the home screen of your BlackBerry handheld should indicate either EDGE or
  4. How do I sync my E-mail to my BlackBerry Handheld?
    • If you applied for a BlackBerry Plan or a BlackBerry Data Add-on Plan, register your handset on http://suncellularph.blackberry.com and follow the onscreen instructions
  5. How do I find my PIN or IMEI number?
    • You can find your PIN and IMEI number on your handset by going to Options>Status
    • On the Box your BlackBerry handheld device came in
    • Turn off your Device and remove the battery, The numbers are located on a sticker where the battery was placed
  6. How do I know if I am using the BlackBerry service and not the mobile internet service while browsing?
    • As a default, BB browser activities utilize the BB service.  If you download a third party browser (e.g. Bolt) on your BB handset and browse using it, that’s the time that you are using the mobile internet service of Sun.
  7. How do I download BlackBerry® Applications?
    • Basic applications such as IM and Social Network Site Apps are installed over the air. For other applications, subscriber may download applications from the BlackBerry App World.
  8. How do I sync my BlackBerry® Smartphone to my computer?
    • Install the BlackBerry Desktop Software from the disk that came with your handset or download it from http://na.blackberry.com/eng/services/desktop/. Run the Software and follow the instructions
  9. How do I apply for the BlackBerry Service?
    • Just visit any Sun Shop and ask to activate the service
  10. Do I need to change my number or get a new SIM card?
    • No, the services can be activated on any SIM, you just have to put your SIM into a BlackBerry Handheld
  11. Can I use the BlackBerry Service on a non-BlackBerry Device?
    • No, you have to have a BlackBerry or BlackBerry Service Capable device to use it