Sun Business Broadens Customer Touch Points with the Touch of Mobile and Modern Connectivity

 

From the same innovative minds that brought forth the country’s first line of unlimited mobile services come three dynamic connectivity solutions that push businesses from the confines of the physical stores to the most convenient realms of customers, and even beyond the rest of the world. And with today’s further heightened customer expectations, Sun Business offers three best-value solutions that will usher enterprises to move forward and take customer service to a whole new level.

Message Cast: A Text Broadcast Service
The Message Cast Solution features a text broadcast application that lets businesses communicate their latest products and promotions to multiple customers in just a single send. This highly customizable text facility also allows businesses to manage the schedule of text sending, at the same time, choose a special sender name for easy brand recall and customer validation.

In addition, Message Cast employs a user-friendly interface that gives companies an easy and secure way of maintaining a dynamic customer database.

Mobile Ticketing: A Text-based Help Desk System
The Mobile Ticketing Service is a customer service facility that provides businesses with a helpdesk system for the receiving and resolving of customer concerns via text. Featuring the creation of a live response system, businesses achieve a convenient and real-time means of communicating with their customers anytime, 24/7.

Aside from these, the Mobile Ticketing Service may also be configured to send customers automated text responses and promotional broadcasts on new product announcements.

Sun Online Presence: A Website Builder and Email Hosting Service   
The Sun Online Presence is a multi-faceted online connectivity solution that offers broadband internet access and provisions a website builder and email hosting service. As suggested by its name, the Sun Online Presence creates an online avenue for businesses to communicate their latest products and services through an allocated space in the World Wide Web. This solution also provides businesses with a dedicated email service that they can use to connect with their customers for product inquiries and after-sales concerns.

Especially with today’s shift to online and digital communications, the Sun Online Presence proves to be a seamless system of augmenting sales, brand awareness and customer service efforts of the company through an edge in modern connectivity.

The Core of Sun Business
As the business solutions unit of Sun Cellular, Sun Business is committed to helping businesses achieve success and sustainable leverage amidst the competitive commercial landscape of today. Creating innovative solutions that intensify internal communications, operations, revenue generation and customer service, Sun Business makes sure to follow Sun Cellular’s thrust of offering services at best value.

“The success of businesses, big or small, will always be our main business. Through our growing line of best-value solutions, we hope to continually empower our clients to be leaders in their own industries and champions in the management of sustainable customer relationships,” says Michele P. Curran, Vice President for Sun Business Marketing.

Across its diverse line of offerings, Sun Business makes sure to maintain a robust customer support, from the point of acquisition up to all the after-sales processes. Employing a dynamic online portal at www.sunbusiness.com.ph and a 24/7 operational hotline at (02) 395-8PRO (776), Sun Business clients are ensured of a reliable service through the most convenient touch points of today.

“For our customers, we ensure that we can back-up our claims of giving best value for money services by ensuring that the experience they get across all touch points are not only reliable but consistent as well. Their expectation is our promise,” says Reuben S.J. Pangan, Vice President of Sun Cellular for Customer Relationship Management.

Sun Business is powered by Sun Cellular, a member of the Philippine Long Distance Telephone Company.