Sun Cellular reaches out to monsoon flood victims

 

Sun Cellular reached out and offered free call services to flood-affected residents of Marikina, Quezon City and Pampanga following the devastating monsoon rains that hit key areas of Metro Manila and Nearby Provinces.

Breaking records with the highest volume of rainfall since Typhoon “Ondoy,” the recent series of monsoon downpours have caused severe flooding and landslides which caused death and destruction and stalled normal business at the country’s capital.

In response, Sun Cellular mobilized teams of employee volunteers and worked with barangay officials to put up public service booths that offered free all-network and international calls to flood victims in several evacuation centers in Marikina, Pampanga and in Quezon City. Specific sites include H. Bautista Elementary School, Concepcion Elementary School, Concepcion Integrated School, and Marikina High School, in Marikina City; Apolonio Samson Covered Court in Balintawak, Quezon City, and Barangay San Matias, in Sto. Tomas Pampanga, and in Sindalan Elementary School, and Calulut Elementary School both in San Fernando, Pampanga.

 “As we all work together to hasten the recovery of our affected kababayans, we played our role as a communications partner and set up these free call stations to provide flood-hit residents with an easy way of communicating with their loved ones during this time of calamity,” said Reuben Pangan, Vice President for Customer Relationship Management of Sun Cellular. 

Serving hundreds of flood victims, these service booths provided vital communications services and even facilitated relief efforts for the affected communities.  
“More than ever, we recognize how vital it is to keep our communication services reliable and accessible to the public. And with this, we’ve taken to heart our role in supporting the Filipino spirit of bayanihan through communications – giving flood victims a free means to reconnect with their closest relatives for assistance and also helping out in the correspondence of on-site volunteer operations,” he added. 

Beyond these, Pangan also assured the public of Sun’s continuous efforts to enhance and strengthen its network, making it more resilient to keep services up and running even through the worst of calamities.

“Even as we deployed relief efforts for our affected kababayans, we also made sure to monitor our network operations and guarantee the continued reliability of our services at such time of deluge,” he added.

As a result of these efforts, Pangan revealed that the network enjoyed receiving numerous network-related commendations from satisfied users, especially through its social media touchpoints.

One of them came from user “Kenneth Jae” who posted a tweet for Sun’s Twitter account, “Thank you Sun Cellular, simula pa noong Ondoy hanggang ngayon, hindi mo ako binigo! Up to date ako sa news dahil sa inyo, malakas pa din ang signal!”

Another one was from “Alex Castillo”, a Sun Broadband user who expressed his positive impression on Sun during an attempt to get insights from fellow 2G and 3G network users, “Kumusta pala mobile and broadband signal niyo ngayon? Mine is very much okay - Sun!”

Finally, another user named “Je suis K” shared, “Thanks, Sun! Habang ‘yong ibang network wala ng signal, bongga pa rin ang signal ng Sun!”
Earlier this year, Sun has embarked on a large-scale expansion project which was designed to cover both its 2G and 3G networks. And under the support of its new mother company, Sun Cellular now moves from a better stance in maintaining a more robust service support for its best-value offerings.

Sun Cellular is a member of the PLDT Group.

Flood victims line-up to avail of free call services to their loved ones.
Sun Employee-Volunteers wade floodwaters to set-up libreng tawag booths in Pampanga.