Sun Cellular is “Going Digital”
Sun Cellular further intensifies its customer service efforts by “Going Digital”, a campaign that enables Sun Cellular to address the needs of future and existing subscribers through a wider variety of customer service channels.
Customers may now opt to contact the company through popular networking sites, chat channels, via short message service or text, and the traditional e-mail.
Sun Cellular recently opened its TXT Hotline 1200 to the public, which enables subscribers to acquire information on Postpaid Plan applications and inquire about concerns regarding Sun Cellular’s various services, among others. Interested users need only to register by keyingin REG <space> Last Name, First Name and sending to 1200.
The company is also taking advantage of the immense popularity of social networking sites by establishing its own official Facebook facebook.com/suncellularph and Twitter twitter.com/suncelltweets accounts. “We would like to give ‘netizens’ a channel that they can use to reach us while online. We realize that social networking sites have already become an integral part of our customers’ lives,” says Reuben S.J. Pangan, Vice President for Customer Relationship Management of Sun Cellular.
Users may also receive immediate feedback through Sun Cellular’s own chat channel by logging on to suncswebchat2.sun.net.ph, or by sending an e-mail directly to email@example.com.
Sun Cellular is a member of the PLDT Group