For immediate assistance, please contact the Sun Cellular Hotline
Toll free from your Sun Cellular mobile phone : 200
Landline : (02)395-8000


Sun Postpaid Elite Plan Hotline:
Toll-free from your Sun Cellular mobile phone: 888
Landline: (02) 397-8888


Sun Broadband Wireless Hotline:
Toll-free from your Sun Cellular mobile phone: 333
Landline: (02) 395-3333

 
 
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Call Features

 

Call Barring

This feature allows you to take more control of your account by allowing you to prevent particular numbers from calling your number.

Features Activation/ Deacivation Status Check

Bar All Calls

*330*Barring Password#Call

*#330#Call

Bar All Outgoing Calls *33*Barring Password#Call

*#33#Call

Bar All Incoming Calls *35*Barring Password#Call

*#35#Call

Bar All Outgoing International Calls *331*Barring Password#Call

*#331#Call

Bar All Incoming International Calls except to Home Country *332*Barring Password#Call *#332#Call

 

To change your Call Barring Password, key-in **03*330*Old Barring Password*New Barring Password*New Barring Password#Call
The activation of Call Barring will also affect your SMS.


Voicemail

This feature allows you to receive voice messages when you’re too busy or unavailable to take calls. Experience the fun and reliability of having your own voicemail mailbox!

To access via own Sun number for free, dial 211.

To retrieve messages using another Sun mobile, number from another network or landline, dial 212 or 0922-2000212. Airtime charges will apply.

To leave a message for a Sun contact, dial 210 or 0922-2000210.



Teleconferencing

This feature allows you to host a mini-meeting or simultaneous phone call bonding with at most, five of your friends!

 

Features Steps

Make a conference call

Step 1: Press “2” then “Call” to put a single current call on hold.
Step 2: Make an outgoing call or answer an incoming call.
Step 3: Press “3” and “Call” to join three parties in a conference call.

Add more calls to the conference

Step 1: Press “2” and “Call” button to put the existing conference call on hold.
Step 2: Make an outgoing call or answer an incoming call.
Step 3: Press “3” and “Call”

Disconnect one of the calls from the conference

Step 1: Press 1x (where x is the order in which the call was made or received)
Step 2: Press “Call”

Talk privately to one of the parties in the conference call

Step 1: Press 2x (where x is the order in which the call was made or received
Step 2: Press “Call”
Step 3: Press “3” and “Call” to rejoin the conference call



GRPS/ Mobile Internet


GPRS (General Packet Radio Service)

This feature allows you to surf the internet using your phone and be able to send and receive information across a mobile network.

To activate for free, text ACTIVATE TO 2300.

To configure phone settings, click here.

 

Mobile Internet Type Rate Inclusions/Validity Registration
i25

P25.00

3 hours surfing, valid for 1 day Text i25 to 247
i50 P50.00 1 day unlimited surfing Text i50 to 247
i100 P100.00 3 days unlimited surfing Text i100 to 247
i250 P250.00 7 days unlimited surfing Text i250 to 247
i999 P999.00 30 days unlimited surfing Text i999 to 247

 


IDD and iSMS


This feature allows you to connect to your relatives and friends outside the country.

To make an IDD call, just dial + or 00 + country code + area code + number.

 

Country/ Destination Rate/ Minute

US Main*, China, Hong Kong, Singapore, Brunei, Thailand, Canada, Malaysia, Guam and Macau

*Hawaii, Alaska, US Virgin Islands and Puerto Rico are not included
$0.10
Afghanistan, Cocos Island, Djibouti, Ethiopia, Mashall Island, Palau, Qatar, Vietnam, Micronesia, Myanmar $0.40
Other destinations worldwide $0.30

 

To know further about Sun’s International Mobile Services, click here.

 


Roaming

This feature allows you to continue enjoying Sun Cellular’s best-value services even while you’re abroad! Roam in more than 100 countries through our over 300 foreign partners worldwide.

To activate, you may follow any of these options:

Activation Procedure
SMS

One hour before departing the country, text ROAM ON to 2222.

A text confirmation will be received upon successful activation.

Shortcut Command

Dial *222# then press SEND.

On Prepaid Roaming Menu, select option 1 to activate then option 1 again to confirm the request.

A text confirmation will be received upon successful activation.

Sun Hotline

Call toll-free Sun Hotline 200 and request for the service to be activated.

 

To know more about this service, click here.