1. What is Sun Broadband Wireless Prepaid?
The Next Generation Broadband service from Sun Cellular, is now available in prepaid.
Sun Broadband Wireless Prepaid comes with a plug-and-play device. It’s compact and easy to use thus allowing you to have mobility to enjoy broadband internet speeds of up to 2Mbps.
2. How can I avail Sun Broadband Wireless Prepaid?
Just pay the P1,895 modem charge and get connected right away. There’s absolutely no need to submit credit documents.
3. What’s the holding period for Sun Broadband Wireless Prepaid?
There’s no holding period for Sun Broadband Wireless Prepaid. Since this service is prepaid, you can load your account only when there’s a need for you to access the internet. No need to worry about monthly bills.
4. What are the advantages of Sun Broadband Wireless Prepaid?
Fast- Speeds of up to 2Mbps
Affordable- Get broadband internet connection for as low as P6.25/ 30 minutes (when using SBW 300 Special Load)
Easy to Use- Plug & Play; no need for phone lines
5. What are the available usage rates?
You may load Regular Load and Sun Broadband Wireless Special Load to your prepaid account. You can avail the applicable loads via Sun Xpress Load Retailers.
When using Regular Load, the applicable rate is P10 per 30 minutes. You may exhaust the 30 minutes either straight & uninterrupted or on a staggered basis within the two (2) hours consumption period. To make the most out of your regular load, you must only load amounts which are divisible by P10.
Possible load denominations are as follows:
NOTE: You may load as much as P500 (valid for 60 days) via Sun Xpress Load Retailers.
Sun Broadband Wireless Special L oad is a load variant specific only for Sun Broadband Wireless Prepaid. This is packed with more internet hours usage and is targeted for heavy prepaid internet users.
Being the case, you will only be paying as low as P6.25/ 30 mins. and P8.33/ 30 mins. if you’re using SBW 100 & 300, respectively.
6. Can I load regular load to my account via Give-a-Load?
No. Sun Broadband Wireless Prepaid is not yet equipped to receive regular load from Give-a-Load.
7. What will happen to the FREE SMS that usually comes with Regular Load?
FREE SMS is not applicable for Sun Broadband Wireless Prepaid. Sun Broadband Wireless Prepaid is good for data only and cannot be used for voice and SMS.
8. Where can I avail SBW 100 & 300?
SBW 100 & 300 can be availed from Sun Xpress Load Retailers.
9. What will happen if I avail Regular Load even if I still have unused Regular Load in my account?
Your load will add-up and the validity will follow the longer load validity between the two loads (NOTE: Load validity accumulation is not applicable for Sun Broadband Wireless Prepaid).
Scenario1: Joey has P10 unused regular load valid for 1 day. Later in the afternoon, Joey decided to load P100 regular load with a validity of 5 days.
Following the longer validity rule, it would follow that his total load amount is P110 which is valid for 5 days upon loading the P100 load. Total internet hours usage is 5 hours and 30 minutes.
10. What will happen if I load Sun Broadband Wireless Special Load even if I still have unused Regular Load in my account and vise versa?
Having two different types of load in your account is alright. The longer validity between the two loads shall apply (NOTE: Load validity accumulation is not applicable for Sun Broadband Wireless Prepaid).
Day 0 – Joey loads SBW 300 with 24 hrs internet usage. This load amount is valid for 10 days.
Day 2 – Joey uses Sun Broadband Wireless for 4 hours.
Day 5 – Joey’s balance of 20 hrs internet usage will expire today. Joey loads P150 regular load (7.5 hrs) valid for 30 days.
Total balance is 27.5 hrs expiring 30 days upon loading the P150 regular load.
Day 0 – Joey loads P500 (25 hrs) regular load which is valid for 60 days.
Day 5 – Joey uses Sun Broadband Wireless for 15 hours.
Day 10 – Joey loads SBW 100 (6 hrs, valid for 3 days) even if he still have P200 (10 hrs) unused regular load.
Total balance is 16 hrs expiring 50 days from Day 10 (or 60 days upon loading P500 regular load)
11. Can I load ten (10) SBW 300 load at the same time? How long is my load validity?
Yes. Your ten (10) SBW 300 load (240 hours) will be valid for 5 days (longest validity rule).
12. What’s the maximum load validity?
Maximum load validity is 60 days (Load validity for P500 Regular Load).
13. What’s the maximum cumulative number of hours can I load?
14. Can I use Sun Broadband Wireless Prepaid to send SMS, make calls and receive SMS and outgoing calls?
No. Sun Broadband Wireless Prepaid can only be used for data with the exception of making outgoing SMS to 2225 and receiving incoming SMS for balance inquiry.
15. How will I know my balance?
Using the Text Messaging interface on your USD dashboard, just text “balance” to 2225. Note that inquiring about your balance to 2225 is free-of-charge. Thus you may check your balance even if you don’t have any load in your account or if you’re disconnected from the internet.
After successfully sending “balance” to 2225, you’ll be receiving a balance advisory from SBW. Balance advisory will indicate your available internet hours usage rounded off to 0.5 hrs. and its corresponding validity.