Sun guarantees 24/7 tech support for SBW subscribers

Leading telecommunications firm Sun Cellular further intensifies its customer service efforts by providing guaranteed 24/7 support for its Sun Broadband Wireless subscribers.

“We acknowledge the importance of easily accessible means of communication with our clients. As such, we are utilizing each customer service channel that we have to the fullest by providing our subscribers the ability to contact us wherever and whenever they are. This is especially important with a service as advanced as Sun Broadband Wireless,” says Reuben S.J. Pangan, Vice President for Customer Relationship Management of Sun Cellular.

Apart from the 24/7 SBW hotline via (02) 395-3333 (landline) and 333 (Sun phone) where customer service representatives can immediately assist subscribers, and guide them step-by-step on any of their troubleshooting concerns, Sun has also opened other assistance portals for their SBW subscribers.

The TXTHotline1200, for one can address concerns through text messaging. Subscribers just need to text their concerns to access number 1200. Subscribers may also use this service to report network issues, apply for postpaid lines, and send their inquiries, among others. Interested users need only to register by keying in REG <space> Last Name, First Name and sending to 1200.

Sun Cellular is also taking advantage of the immense popularity of social networking sites through the setting up of its own official Facebook (facebook.com/suncellularph) and Twitter (twitter.com/suncelltweets ) accounts. “We would like to give ‘netizens’ a channel that they can use to reach us while online. We realize that social networking sites have already become an integral part of our customers’ lives,” Pangan adds.

Users may also receive immediate feedback through Sun Cellular’s own chat channel by logging on to suncswebchat2.sun.net.ph, or by sending an e-mail directly to suncellular@digitel.ph.

Sun Cellular is a member of the PLDT Group.